AWS Launches Amazon Connect’s Agentic CX Designer for No-Code AI Customer Conversations
Summary
AWS makes Amazon Connect’s no-code Agentic CX Designer generally available, letting businesses combine AI-led customer conversations with fixed business rules across voice, chat and apps, including real-time Live Sync and support for 50-plus languages and 100 voices.
Key Points
- AWS makes Amazon Connect Customer's agentic CX designer generally available, combining no-code agentic AI conversations with deterministic business-rule steps.
- Live Sync synchronizes voice conversations with real-time on-screen options, while the Touchpoint SDK brings web chat, in-app voice and multimodal interactions to websites and mobile apps.
- Agentic voices support more than 50 languages and 100 voices, adapting tone, handling interruptions and switching languages mid-conversation.