Salesforce launches Koa, its first CRM reasoning model for Agentforce, ahead of Winter 2026 availability
Summary
Salesforce launches Koa, its first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and slated for U.S. general availability in Winter 2026 after training on proprietary synthetic CRM scenarios across more than 14 industries.
Key Points
- Salesforce launches Koa, its first CRM reasoning model for Agentforce built on NVIDIA Nemotron, with general availability in U.S. regions expected in Winter 2026.
- Koa is trained entirely on proprietary synthetic CRM scenarios spanning more than 14 industries, while Salesforce controls the model weights and keeps training and inference within its infrastructure.
- Salesforce says Koa delivers 11% greater action precision, 2.1 times more reliable customer-context recall, and 15% better long-conversation context retention; pilots include 1-800Accountant, Baxter Credit Union, Engine, Formula 1, UChicago Medicine, and Xero.