Amazon Blocks Meta’s Muse AI Agent Over Unauthorized Access to Customer Account Data
Summary
Amazon blocks Meta’s Muse AI shopping agent from Amazon.com, alleging it accessed customer account pages and order histories without permission or identifying itself, exposing sensitive data and transactions to an undisclosed third party.
Key Points
- Amazon blocks Meta’s Muse AI agent from shopping on Amazon.com, saying it accessed the store without permission and failed to identify itself.
- Amazon says Muse can reach customer account pages and order histories, raising concerns that an undisclosed third party handles sensitive data and transactions.
- Meta launches Muse on Sept. 8 as a free personal agent with paid tiers; a week later it reaches No. 1 among free U.S. iPhone apps, ahead of ChatGPT.