SpaceXSI's Grok Bot Can Now Make Phone Calls, Users Are Caller of Record
Summary
SpaceXSI adds phone calls to its Grok Bot agent, letting paid users have it sit on hold, book appointments and negotiate bills on U.S. numbers. The company's terms make users the "caller of record," solely responsible for each call. AI labs pitch such agents as a way to offload tedious tasks.
Key Points
- Users type replies mid-call when a representative asks something the bot cannot answer, following a live transcript.
- Bots disclose to the person answering that they are a "virtual assistant."
- Elon Musk calls the platform's cost "unsustainably high relative to revenue" when answering complaints about usage limits.