Burger King launches an OpenAI-powered AI chatbot called 'Patty' that lives in employee headsets, monitoring customer interactions for friendliness while also streamlining kitchen operations by integrating with inventory, equipment, and point-of-sale systems in real time.
ElevenLabs launches Experiments in ElevenAgents, a powerful A/B testing feature that lets teams optimize AI agent performance by testing prompt, voice, and workflow variants on live traffic while tracking key metrics like CSAT, conversion rates, and cost per resolution.
ElevenLabs secures the world's first AIUC-1-backed insurance policy for AI voice agents, offering Fortune 500 companies financial protection for mission-critical workflows after passing over 5,000 adversarial simulations across 14 risk categories.
Airbnb rolls out AI-powered search and customer support features, with its chatbot now handling one-third of customer issues independently while the company plans voice call support, multilingual capabilities, and sponsored listings integration.
Newo secures $25 million Series A funding led by Veeam founder to expand its AI voice infrastructure serving over 15,000 AI receptionists across small businesses, with the platform handling calls, SMS, and web chat using specialized Zero-Hallucination Architecture for subsecond response times.
Salesforce launches groundbreaking integration with Anthropic's Claude AI, allowing users to seamlessly search Slack messages, generate drafts, and query customer data directly through the AI assistant while maintaining enterprise security controls across business applications.
AI startup Decagon secures Series D funding led by Coatue and Index Ventures to revolutionize customer support, targeting automation of 70% of interactions by 2030 while achieving 85% ticket deflection rates and tripling customer satisfaction in a $600 billion market opportunity.
Salesforce launches an AI-powered Slackbot now generally available for Business+ and Enterprise+ users, promising up to 90 minutes of daily time savings by helping employees find answers, organize work, and schedule meetings directly within Slack using context-aware, permission-respecting intelligence.
Salesforce launches an upgraded AI-powered Slackbot today that schedules meetings and answers workflow questions using conversation context and company data, available exclusively for Business+ and Enterprise+ customers with enterprise-grade security features.
Google launches Universal Commerce Protocol with major retailers including Shopify, Target, and Walmart, enabling AI agents to handle complete shopping experiences from product discovery to checkout using Google Pay and integrated customer service support.