Uber Eats rolls out AI-driven menu descriptions, photo editing tools that can earn customers credits, and a Live Order Chat for direct communication between businesses and customers.
Gupshup raises over $60 million in funding to expand its conversational AI and messaging platform, powering 120 billion messages annually with industry-trained AI agents handling customer and employee interactions across multiple channels.
Conversational AI startup Gupshup secures $60 million in equity and debt funding to drive global expansion and strengthen its AI agent offerings, though its unicorn status remains unconfirmed as the company keeps its valuation undisclosed.
Small businesses are leveraging AI, automation, and secure data practices to streamline operations, personalize customer experiences, manage growth with lean teams, and thrive amid economic shifts and rising expectations, embracing trusted technologies to simplify workflows and create seamless omnichannel engagement.
Hyper, an AI startup, secures $6.3 million in funding to automate non-emergency 911 calls through an AI voice system, aiming to reduce burden on call centers and prioritize emergencies.
SMBs leverage AI capabilities to reshape business operations, prioritizing customer experiences through scalable tech stacks, increasing productivity, scaling services, and driving revenue growth to stay competitive.
Microsoft cuts 9,000 jobs while AI tools save over $500 million in call center costs, signaling a major investment push into AI talent and infrastructure despite record profits.
Groundbreaking autonomous AI systems are now able to pursue goals, make decisions, and take actions across multiple steps, integrating with external tools and employing multi-step reasoning, with applications ranging from customer support automation to intelligent data processing.
AI agents are revolutionizing industries, rapidly transitioning from experimentation to integration into operations like customer service, logistics, fraud prevention, and automating repetitive tasks across finance, retail, and healthcare.
Cluely, an AI-powered conversation analysis and note-taking tool, sees its annual recurring revenue double to $7M within a week of launching an enterprise offering, and secures a $2.5M deal with a public company, outpacing emerging rivals like Pickle's open-source Glass.